The Sainsbury's [sainsburys.co.uk] site is operated by Sainsbury's Supermarkets Ltd. We respect your privacy. Accordingly we do not sell, rent or loan any identifiable information regarding our customers to any third party without their consent. Unless otherwise stated, information given to Sainsbury's [sainsburys.co.uk] will be shared within the J Sainsbury plc Group (which includes Sainsbury’s Supermarkets Limited, Sainsbury's Energy and telecommunications services) and with Sainsbury's Bank plc.
Sainsbury's would like to share information about you with any new companies Sainsbury's may develop in the future, either on our own or with others. This site will be updated should we develop other joint ventures or companies in the future.
Where you the customer, choose to redeem Nectar points with or order products from one of our affinity partners, it will be necessary to provide that third party supplier with your name and address so that they can process your requirements. You will be informed of this requirement when selecting that option.
Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.
Use of information
We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:
- Name
- Address
- Telephone number
- Email address
The information collected will be used to process orders or allocate Nectar Points on your behalf. Additionally, we will look at the products you buy, together with information regarding the way you viewed our site, obtained by our Cookie (see below). We will use this information for market research and statistical analysis, and to enable us to send you information about products and services that you may be interested in. On the website we will use this information to show you products, offers and information that we hope you'll find interesting and relevant and to help us to develop the site to make shopping easier in the future. The Cookie will only reveal details about the way you look at our site. Unless you have not agreed to this, information may be sent via email, post or via the telephone.
Whatever choice you make regarding the receipt of marketing information here will not affect the decision you made regarding more 'traditional' forms of marketing, for example a decision to receive letters from other parts of Sainsbury's or to take part in targeted offers instore, nor will it affect any decision you have made to receive Nectar communications. If you wish to amend your 'traditional' response please phone 0800 092 1000.
'Cookies'
Sainsbury's use a feature of your Internet Web Browser called a 'Cookie' on their sites. A Cookie is a very small text file that your Web Browser places on your computer's hard disc, which allows us to help you get the best out of your visit to the site. A 'Cookie' can be thought of as an identification card which tells a website when you have returned.
Our 'Cookies are only used to store basic information about your order. They do not store password or credit card information.
Sainsburys.co.uk uses 'Cookies' to make accessing the site more convenient as you won't need to remember your user number. 'Cookies' in conjunction with registration details will allow us to welcome you by name and over time personalise the site content to reflect your preferences. For security reasons you will still need to enter your password and where more than one user uses the same machine it will not be possible to offer this service. The sainsburys.co.uk 'Cookie' will remain on your hard disk indefinitely.
It is possible to view our site without providing any personal details. However, without registering your details you will need to re-enter your details each time you order. We will also not be able to inform you about the special offers available on the site.
You can set your Browser to accept or reject all (or certain) 'Cookies'. You can also set your Browser to alert you each time a 'Cookie' is presented to your computer. You can delete 'Cookies' that have been stored on your computer.
However, if you prevent us from placing 'Cookies' on your computer during your visit, or subsequently delete the 'Cookie' from your computer, then it will not be possible to use the site effectively because the system relies on the 'Cookie' to keep track of the current order and your session ID.
Please note that we do not use 'Cookies' to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.
Links to other sites
Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by Sainsbury's, you leave the area controlled by Sainsbury's. We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.
Your rights
In addition to the company's safeguards your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
Sainsbury's may hold other details about you particularly if you hold a Nectar card. This information is not available on line. Should you wish to see any additional information held about you, please write to The Data Protection Manager, at Legal Services, 33 Holborn, London EC1N 2HT. Information held by Sainsbury's Bank plc can be obtained by writing to the Director of Legal and Compliance, Sainsbury's Bank, Mid New Cutlins, Edinburgh EH11 4DH.
Policy Changes
Any changes to this policy will be posted here.
Security
Sainsbury's treat all the data held with the utmost care and security. Any details you give will remain completely confidential. Payment details are stored on our system in scrambled form and can only be accessed when you order using your unique number and password.
You can register as many payment cards as you like with us. You can register a new card or update one that's expired by either clicking on 'My Account' on the Sainsbury's Online Groceries or by calling us on 0845 301 2020.
If you don't use the service for six months, your payment card details will automatically be deleted from our system.
We will never contact our customers requesting confirmation of account details or passwords and we advise our customers never to enter these details into an email or after following a link from an email.
Business Information
Sainsbury's Supermarkets Ltd
Registered Office
33 Holborn, London EC1N 2HT
Registered in England and Wales, company registration number 3261722
VAT number 660 4548 36
Please Contact us online or via the phone on 0800 63 62 62
Sainsbury's Websites
Click here to be taken to our business direct website's privacy policy.
Click here to be taken to our contact lenses website's privacy policy.
Click here to be taken to our electrical and gas website's privacy policy.
Click here to be taken to our bank website's privacy policy.
Click here to be taken to our Calais wine store website's privacy policy.
Last revised June 2007
