Our company and our services
All about our values, stores and how to work with us. If you'd like to find out about Sainsbury's services, food and other products, please choose another topic from the menu above.
Simply click on ‘store locator’ at the top of our home page where you can search by UK postcode, town or county. You will also be able to search stores by specific ranges and services (such as petrol, pharmacy) by selecting one or more of the option boxes from the store locator page.
You can see a list of our contact details you will need for general enquiries and our services and a feedback area from our contact us page.
You can find out more about Nectar, including how many points you have and how to spend them, by looking at the Nectar section of our site, logging onto nectar.com or calling the Nectar helpline on 0844 811 0 811.
Unfortunately, we do not hold information on your Nectar points at Sainsbury’s. You will need to contact Nectar directly by going to nectar.com or calling the Nectar helpline on 0844 811 0 811.
We recognise that all our customers are individuals, with individual needs. As part of delivering excellent customer service, all our store colleagues receive disability training to ensure that they understand the needs of disabled customers.
All our stores have hearing loops, and most also have level entry with no stairs, wide aisles to make it easier to shop, large signage and specialist trolleys as well as other, more specific facilities.
More information on the facilities and services we provide in stores to make shopping easier for everyone is available in our Corporate Responsibility report from our corporate site j-sainsburys.co.uk
Customers unable to enter a PIN due to a disability will still be able to make card payments at Sainsbury’s. Customers will have to request a ‘chip and signature’ card from their card issuer/ bank.
Chip and PIN is a secure card payment system designed to help prevent fraud. The UK banking industry began its rollout of ‘smart’ chip cards in the Spring of 1999. This is coupled with the introduction of a fraud-fighting programme to ensure that by the end of 2005, all UK credit and debit card transactions using chip and PIN-enabled cards will be authorised by the customer keying in their PIN rather than by signing a receipt.
February 14 2006 was 'Love your PIN' day - the day when banks and building societies decided to decline your transaction if you do not have a 'chip and PIN' or 'chip and signature card'.
The decision to decline a card is made by your bank or building society and not by Sainsbury's.
Cheque fraud has increased following the introduction of chip & PIN and this has affected some of our customers. To ensure a secure payments system for our customers, we no longer accept cheques from 1 August 2007.
By preventing this fraud happening in Sainsbury’s, we will be able to continue to keep our prices low for all our customers.
Customers who have registered with Nectar will receive offers from time to time, and we send offers we believe will be relevant as well as appealing to each customer. While some campaigns aim to reward our loyal customers, some are specifically designed to encourage new customers to visit our stores. The vouchers we send do vary and we monitor the results of each promotion carefully. We also use the feedback we get from our customers to help us plan new promotions.
Of course, the money-off coupons are just one of a wider range of special promotions that we regularly offer our customers. We know that not every single customer will be able to take advantage of everything we offer. Therefore we aim to benefit as many customers as possible by providing several different types of promotion including our Nectar card, coupons, 'multibuy' offers, and special offers in the media.
When registering with Nectar, you may have opted out of receiving Nectar card mailings. If so, you can contact Nectar and opt-in to receive future mailings from us, and from the other Nectar sponsors.
More information is available by going to nectar.com or calling the Nectar helpline on 0844 811 0 811.
Yes you can, as long as you have your receipt and the product is in a re-saleable condition. If you take the product back to your local Sainsbury’s store, one of our colleagues at the Customer Service Desk will be happy to help you. Please note that fresh, frozen and chilled goods cannot be returned once they have left the store as we cannot ensure they have been constantly refrigerated and aren’t re-sellable. Additionally baby food cannot be returned.
Ideally, we want to offer free parking to all our customers. Unfortunately, we do not always own the land, which means that you may get charged for this service from other parties such as local councils.
In some cases where Sainsbury’s owned car parks were once free, we have had to introduce a charge. This is because people have taken advantage of our free parking without using the store. The charges have been introduced to improve access to the store for our customers.
Our training methods are designed to deliver great customer service and we continually listen to both customer and industry feedback so that we can offer the best customer service to you.
We are sorry if you received poor service from us. Next time you are in the store, please speak to one of our colleagues at the Customer Service desk who will be happy to help you.
You can find more information, including registering, on our online groceries website by clicking on ‘Buy groceries online’ from the left hand side of our homepage. You will also be able to view FAQs (frequently asked questions) by selecting the help section.
You may also wish to contact us on 0845 301 2020.
Simply select ‘More online stores’ at the top of our home page then ‘electricity and gas’. Here you will find our latest offers and information on switching. You can also access this service by going direct to sainsburysenergy.com
Simply search the recipe you want from the ‘search for recipes and ideas’ section from our home page. You can also have a look at our online community where many customers share their ideas and recipes.
Sainsbury's has a database of over 1500 recipes, all of which show nutritional information - helping you to eat a more balanced diet. Some of our older recipes did not meet this criteria and so were removed from the database. However, as an ongoing process we continue to add to our database all year round so please do keep checking to see whether there are any new recipes you might like to try.
Simply click on ‘finance’ from the top of our home page where you will find our latest offers and information on borrowing, savings, insurance, credit cards and travel services.
You can find lots of information on Sainsbury’s, our board, annual reports and our history by visiting our corporate website j-sainsburys.co.uk.
You may find our Virtual Museum helpful, also on our corporate site, which includes our timeline, a children’s gallery, explore a store, and Sainsbury’s during wartime.
Alternatively, our Active Kids Get Cooking website is specially designed for primary and secondary schools and includes fantastic fruit, healthy eating, product case studies and how products are manufactured.
You can have a look at our job profiles and different areas to work in from our homepage by going to our recruitment pages. Here you will find information about how to apply as well as some online application forms.
If you're interested in applying for one of our many instore roles, simply pop into your local Sainsbury's store and ask a member of the team for an application pack.
You can find the address and telephone number of your local store at the top of your till receipt or from our store locator.
You can find information on our company profile, annual reports, and much more on our corporate website j-sainsburys.co.uk.
We work closely with suppliers and UK partnership initiatives to find new ways of supporting local producers. In one such initiative, named ‘Supply Something New’, we are working with Food from Britain to help small and medium-sized suppliers gain access to the retailer.
With Supply Something New, we scour the length and breadth of the UK for unique and innovative suppliers with a tradition for great-tasting food, to add to our network of producers.
If you would like to know more about the scheme, please feel free to visit the Supply Something New website at supplysomethingnew.co.uk.
For more information on how we support local producers, please visit our corporate website at j-sainsburys.co.uk.
Internet users occasionally receive e-mails encouraging them to forward the message to a number of other addresses. These are often known as ‘spam’ or ‘junk’ e-mails. Other types of spam e-mails include messages from companies offering free gifts, prescription drugs and financial assistance, among other things.
We don’t use this type of e-mail in our marketing, and would never ask our customers to forward our e-mails round to large groups of people. If you are in any doubt about the content of an e-mail that appears to come from Sainsbury’s, please call our Customer Careline on 0800 636262, Sainsbury’s Online Groceries on 0845 301 2020 or Sainsbury’s Bank on 0500 30 40 50.
Your Internet Service Provider (ISP) should be able to offer you further advice about how to deal with unwanted e-mails.
Each of our Make The Difference Days will champion specific social and environmental issues, saying what we are doing to address it, and offering simple ways for customers and colleagues to get involved.
If we all act together, we really can make the difference.
Our first Make The Difference Day was on 27 April 2007 where we offered all our customers free ‘bags for life’ to pack their shopping. We currently sell 4 million ‘bags for life’ every year, which saves around 50 million standard carrier bags being sent to landfall. We hope all our customers will use their ‘bags for life’ in future shopping trips.
You can find out more about what we're doing on corporate responsibility, our policies on food and nutrition, on recycling and packaging, and our souring policies by clicking HERE.
You can also find more information on how we are making the difference by clicking HERE.
We're opening stores all of the time and unfortunately some stores do have to close.
