All you need to know about our delivery service

Non-food delivery information
Delivery areas
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We deliver to mainland UK and Northern Ireland addresses. We sometimes may have to charge more to deliver to Northern Ireland. Some larger items such as sheds and shower screens, as shown next to their product descriptions, can't be delivered to Northern Ireland at the moment.

We also do not deliver to the Isles of Scilly, Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland.

Delivery options & charges
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You will see the delivery options available for the items you order next to the product and at checkout.

 

 Standard delivery
 £3.95

Orders for standard delivery will be delivered within 3 -5 working days Monday to Friday 7am to 9pm.

Some items have longer lead times and these are shown next to the product. These items will normally be delivered within 10-14 working days.

For some items we will call you to arrange a convenient delivery day. For larger 2 man deliveries or items that will be delivered direct by our suppliers, we will normally contact you by phone within 72 hours of you placing your order to arrange a convenient delivery date.

Except as stated, we regret that we cannot provide you with the exact day of your delivery.

If you wish to select a day for delivery please use our named day service.

 Next day delivery
 £5.95

Orders for next day delivery will be delivered Monday to Saturday 7am to 9pm.

You must order before 2pm to receive your order the next day.

Orders placed after 2pm will be delivered one day later.

Orders placed on a Saturday, Sunday or Bank Holiday will also be delivered one day later.

  Named day delivery
 £5.95

Orders for named day delivery will be delivered on the day of your choice Monday to Friday in half day slots from 7am to 12pm or 12pm to 9pm and on Saturday between 7am to 12pm or between 7am to 9pm if morning delivery is not selected.

Please note if you do not select a specific half day slot, your order will be delivered between 7am and 9pm on the day selected.

 Saturday delivery £5.95

Saturday deliveries are 7am to 12pm or between 7am to 9pm if morning delivery is not selected. 

  Click & Collect
 Free

You can collect your order from selected Sainsbury’s stores if your online spend is £15 or more (please see the How do I use the Click & Collect service? section lower down this page).

Your order will be available to collect from your chosen store within 3-5 working days of placing your order.

You will receive an email when your order arrives in store, letting you know it is available for collection. We may telephone or text you to remind you that your order is available for collection.

Your order will remain in store for collection for 14 days after it arrives in store.

Available stores will be shown when you check out your order.

  Sundays, public holidays

 

Please note we do not deliver on public holidays or Sundays.

For delivery options for grocery orders please click here. Our Click & Collect service does not apply to orders under £15. Click here for details of our Click & Collect Groceries Trial.

You will see the final delivery charge and time of your delivery on the checkout page when you order. Please check this carefully before confirming your order.

Delivery updates to your mobile phone - If we have your mobile number or landline number we will contact you with delivery updates, wherever possible. This service only applies to selected products. If you have not already provided your mobile number, please update the ‘My details’ section in My Account.

How do I use the Click & Collect service?
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For orders over £15 our free Click & Collect service is available from selected Sainsbury’s stores. Click here for details of our Click & Collect Groceries Trial

Simply place your order online and we'll deliver it to your chosen store for you to collect within 3-5 working days.

You will receive an email and, if you have provided us with your mobile number, a text message when your order arrives in store, to let you know it is available for collection. Your order will remain in store for collection for 14 days after it arrives in store. If you are unable to collect it within that time please call us on 0800 328 1700.

Please bring your order number and the payment card you used to place your order.

Someone else can collect your order on your behalf, but to prevent fraud the person you've nominated must bring along your order acknowledgment email, your ID and photographic ID belonging to them.

When you collect your product you may be asked to provide additional proof of age information.

When you arrive in store, please follow the signs directing you to the ‘Click & Collect’ desk, where we’ll process your collection.  The desk is open between 8am – 8pm Monday to Saturday, and all trading hours on a Sunday.

The service is available for most but not all of the items we sell, so please check individual product pages when you place an order. A minimum order size of £15 (excluding delivery charge) applies.

Accepted forms of photographic ID

A current passport, driving licence with a colour or black and white photograph or proof of age including provisional licences, UK National ID cards or any other card with a PASS hologram such as a valid Connexions card, a valid Portman proof of age card, Citizen card, Validate card or Young Scot card.

Participating stores:

Click & Collect is available from over 900 stores. You can search for your nearest Click & Collect store on the Delivery Options page by typing in your postcode or nearest town. We’ll list all stores local to you within a 15 mile radius so you can select your most convenient store. In addition, all store information can be found in our Store Locator where you can filter results by Store facilities, which includes Click & Collect.

Should you wish to return anything bought from us and collected in store or delivered to your home we will be happy to refund a product provided it is in a fully resaleable condition.  Products should be returned, together with delivery paperwork within 28 days, in original undamaged packaging, with labels still attached and along with any free items. For further information, please see the Help section or call our Customer Care Team on 0800 328 1700.

Charges for additional services
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Where an installation or recycling service is available for a product ordered, this cost will be shown on the product page and will vary.

Please see ‘Amending or cancelling a service’ in our ‘Returns policy’ section for further information about our cancellation policy for services.

Delivery lead times
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The estimated delivery lead time is shown on each product page.

We do all we can to deliver in the timescale you've selected. Delays occasionally happen, despite our best efforts. We're sorry but we can't accept liability for any delay or for not delivering the products within the suggested delivery time.

We are unable to provide a next, named or Saturday delivery service on all products or guarantee delivery within our estimated timescales to Northern Ireland or a small number of remote rural areas: AB, DD8-11, IV1-23, IV25-27, IV30-32, IV36, IV40, IV52-54, KA27-28, KW1-3, KW5-14, PA20-40, PH19-26, PH30-40. PH49-50.

Receiving your delivery
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Items you ordered together will be sent to one address only, which can be a home or business address.

If you'd like to have items sent to separate addresses, please order separately for each address. We'll charge for delivery to each address.

We may send out items from different locations so they may arrive separately, but you'll only pay one delivery charge. You will not receive items with your grocery order.

If your order includes a large item, like a sofa, you're responsible for checking there's access for it to be delivered and that you have enough space before placing your order. We would also recommend that there is a clear path through your home, your floors are covered to prevent scuffing and any delicate objects are put in a safe place.  

For some products you can add special instructions on the checkout page, for example, leaving the goods with a neighbour if you're not in. Please note, we are not able to guarantee that all special instructions are followed, for example if the courier has concerns about the safety of your order.

We may use third party delivery companies: if they think it's reasonable, they might leave an item in a safe place or with a neighbour if no one's in when they call. If they do this they'll leave you a card to let you know.

Some high value or large, bulky items are delivered to you directly by carriers who will contact you to arrange a delivery date. They'll make every reasonable effort to contact you (this means for up to 15 working days after we receive your order). If they can't contact you that part of your order will be cancelled and we'll refund the cost to your card.

We'll never leave a large furniture item outside your home. We have to obtain a signature on delivery.

We understand things change and you may not be there for your delivery, or want to change the delivery time you have booked with us. If so, please give us at least two days notice and we'll arrange a new delivery date with you.

If you aren't in for a scheduled delivery we reserve the right to charge you for storage, re-delivery or both.

Grocery delivery information
Grocery delivery areas
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Our grocery service currently covers 88% of the UK mainland and we also offer our service from selected stores in Northern Ireland.

We deliver your grocery order from a store local to you. We allocate these stores based on your postcode. 

We are constantly looking for ways to improve our grocery service and would like your feedback if you would like us to deliver to your area. You can do this by registering your details on sainsburys.co.uk. We will then be able to let you know in the future if we extend our service to cover your area.

Carrier bag charge
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Who is affected?
Any grocery delivery to an address with a Welsh or Northern Ireland postcode will incur a carrier bag charge.

Why is Sainsbury’s introducing this?
The carrier bag charge has been introduced by the Welsh and Northern Ireland Governments and is in place across the whole of Northern Ireland and Wales. The law states that all shops in Wales and Northern Ireland must charge at least 5p for each single use carrier bag. In Wales this is from 1 October 2011, and in Northern Ireland from 8th April 2013. This is not a Sainsbury’s initiative.

What is a single use carrier bag?
A single use carrier bag can be made from plastic, paper or plant-based material such as starch. These bags are not designed to be used time and time again.

How much is the charge?
A flat fee of 40p will be charged for each online grocery order.

How will the charge be applied to customer’s shopping?
The charge will be added to your basket as soon as you've booked your delivery slot and will appear in your trolley when you check out.

Is the charge a tax?
In Wales this is not a tax and Sainsbury’s will donate any profit from the sale of the single-use carrier bag to good causes in line with our community programme. In Northern Ireland this is a tax. Proceeds will go to the Northern Ireland Department of the Environment.

Is the charge refundable if online grocery customers return used bags to the driver?
Customers can still return used carrier bags to the driver for recycling, but this does not qualify for a refund of the carrier bag charge.

Where do customers find further information?
In Wales further information can be found by contacting the Welsh government helpline on 0300 0603300 or 0300 0604400 (Welsh speaking) or you can visit the dedicated Welsh Government website www.carrierbagchargewales.gov.uk/consumers

For Northern Ireland further information can be found by contacting the Northern Ireland Government helpline on 0300 200 7879. Alternatively, visit their website  http://www.nidirect.gov.uk/baglevy.

Grocery delivery charges
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There is a £25 minimum order value on any grocery order. Orders over £40 will be charged a delivery fee of between £2 and £6. Orders under £40 will be charged a maximum delivery fee of £6.95.

There is no delivery charge for orders over £100 booked for delivery on Monday, Tuesday, Wednesday and Thursday after 2pm.

From time to time we may conduct delivery trials in selected postcodes.  As part of these trials, delivery charges may vary from our normal charges as stated above. The online 'book delivery' page will show the charges that will apply according to the delivery date, your delivery store, and value of your shopping.

Delivery times are subject to availability.

Sainsbury's reserves the right to withdraw or amend this delivery offer at any time.

 

Click & Collect Groceries Trial
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The Click & Collect Groceries Service is an online grocery trial available in a limited number of London Underground car park locations. 

The trial is available in the following London Underground locations:
Debden, Leytonstone, Loughton, Oakwood, South Woodford, Totteridge & Whetstone and Woodside Park.

Collection times vary by location from 4pm-9pm Monday to Sunday.

Please click here for full details.

Free collection service available until 31 August 2014.  There is a £20 minimum basket value on all orders excluding the collection fee when applicable.

Grocery delivery times
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We can deliver your grocery order to you in 1 hour timeslots seven days a week.

In remote areas we may not be able to offer a 1 hour delivery service and delivery times will vary according to where you live. Once on the website enter your postcode and you can view the delivery slot options available in your area.

Receiving your grocery delivery
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You or someone aged 18 or over on your behalf must be available to receive, inspect and sign for your grocery order.  We will not be able to leave goods unattended under any circumstances.

To take the best care of your shopping, we pack your frozen and chilled goods in separate bags and keep them at the right temperature. Your shopping is then delivered in special vans with temperature-controlled compartments.

We will always deliver your order to the front door of your house or to the communal entrance to your block of flats. Our drivers may also deliver beyond this into your home. Our 'providing a safe delivery' section below sets out more.

Our delivery service does not include a detailed check of your shopping. However, if you have any queries, you are welcome to call our customer helpline on 0800 328 1700.

Please let us know as soon as possible if you are not able to be in to receive your delivery.

If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. Our 'providing a safe delivery' section below sets out more information.

If you have not contacted our Customer Care Team on 0800 328 1700 within 24 hours to rearrange a failed delivery, the order will be cancelled and refunded and we may retain the delivery fee.
 
Please do not offer our drivers tips as they are not able to accept them.

Providing a safe grocery delivery
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The following information sets out our current delivery guidelines to ensure the health and safety of our customers and drivers are protected.

We will always deliver your order to the front door of your house or to the communal entrance to your block of flats. Our drivers may also deliver beyond this into your home.

For home deliveries, our driver will be happy to deliver your grocery order to your kitchen or garage if you would like us to. However, he or she needs to take into account a couple of important things before doing this and there are a few instances where this may not be possible. These are set out below:

Our driver may not be able to deliver to you if he or she has to transport your shopping an unreasonable distance because of parking restrictions.

Our driver will not come in if he or she believes it isn't safe or practical to do so. If this is the case, our driver will explain the reason clearly to you.

Our driver will need to be sure that you have given him or her permission to come in. 

Our driver will not always be able to deliver beyond the communal entrance if there isn't a lift, which transports the shopping beyond the first floor of the building (where the ground level is 0). If this is the case, the driver or a store colleague will discuss delivery options with you for subsequent deliveries.

Please note that our service does not extend to unpacking your shopping from its bags.

For deliveries to customers at a business address, we are only able to deliver to the ground floor communal entrance of your business, but are unfortunately not able to come up to your desk or place of work. If your business has a shared ground floor reception, this is the point to which we will deliver.

Please ensure you are available to receive and sign for the order within your timeslot. Our drivers will wait a reasonable amount of time for you to arrive at the ground floor reception to collect your order but if you do not arrive, they may need to leave without delivering your order. While we may be able to organise a redelivery for a subsequent time, we may need to charge for this redelivery.

 

Sainsbury's Delivery Pass - groceries online
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With Sainsbury’s Delivery Pass, you can pay an upfront fee and then pay no delivery charge on your online grocery orders for the next 6 or 12 months.

The Anytime Delivery Pass entitles you to one free delivery per day, 7 days per week.

The Midweek Delivery Pass entitles you to one free delivery per day on Tuesdays, Wednesdays and Thursdays.

Visit our Delivery Pass website  to sign up today.