If you have a delivery query, choose a section to review the information you need.
Our grocery service currently covers 88% of the UK mainland and we also offer our service from selected stores in Northern Ireland.
We deliver your grocery order from a store local to you. We allocate these stores based on your postcode.
We are constantly looking for ways to improve our grocery service and would like your feedback if you would like us to deliver to your area. You can do this by registering your details on sainsburys.co.uk. We will then be able to let you know in the future if we extend our service to cover your area.
Who is affected?
Any grocery delivery to an address with a Welsh, Northern Ireland and, from 20 October 2014 a Scottish postcode will incur a carrier bag charge.
Why is Sainsbury’s introducing this?
The carrier bag charge has been introduced by the Welsh and Northern Ireland Governments and is in place across the whole of Northern Ireland and Wales. The Scottish carrier bag charge will be effective from 20 October 2014 and the law states that all shops in Wales, Scotland and Northern Ireland must charge at least 5p for each single use carrier bag. This is not a Sainsbury's initiative.
What is a single use carrier bag?
A single use carrier bag can be made from plastic, paper or plant-based material such as starch. These bags are not designed to be used time and time again.
How much is the charge?
A flat fee of 40p will be charged for each online grocery order.
How will the charge be applied to customer’s shopping?
The charge will be added to your basket as soon as you've booked your delivery slot and will appear in your trolley when you check out.
Is the charge a tax?
In Wales and Scotland this is not a tax and Sainsbury’s will donate any profit from the sale of the single-use carrier bag to good causes in line with our community programme. In Northern Ireland this is a tax. Proceeds will go to the Northern Ireland Department of the Environment.
Is the charge refundable if online grocery customers return used bags to the driver?
Customers can still return used carrier bags to the driver for recycling, but this does not qualify for a refund of the carrier bag charge.
Where do customers find further information?
In Wales further information can be found by contacting the Welsh government helpline on 0300 0603300 or 0300 0604400 (Welsh speaking) or you can visit the dedicated Welsh Government website www.carrierbagchargewales.gov.uk/consumers
For Northern Ireland further information can be found by contacting the Northern Ireland Government helpline on 0300 200 7879. Alternatively, visit their website http://www.nidirect.gov.uk/baglevy.
For Scotland, further information can be found at http://carrierbagchargescotland.org.uk/
There is no delivery charge for orders over £100 booked for delivery on Monday, Tuesday, Wednesday and Thursday after 2pm.
From time to time we may conduct delivery trials in selected postcodes. As part of these trials, delivery charges may vary from our normal charges as stated above. The online 'book delivery' page will show the charges that will apply according to the delivery date, your delivery store, and value of your shopping.
Delivery times are subject to availability.
Sainsbury's reserves the right to withdraw or amend this delivery offer at any time.
The trial is available in the following London Underground locations:
Debden, Leytonstone, Loughton, Oakwood, South Woodford, Totteridge & Whetstone and Woodside Park.
Collection times vary by location from 4pm-9pm Monday to Sunday.
Please click here for full details.
Free collection service available until 31 August 2014. There is a £20 minimum basket value on all orders excluding the collection fee when applicable.
We can deliver your grocery order to you in 1 hour timeslots seven days a week.
In remote areas we may not be able to offer a 1 hour delivery service and delivery times will vary according to where you live. Once on the website enter your postcode and you can view the delivery slot options available in your area.
You or someone aged 18 or over on your behalf must be available to receive, inspect and sign for your grocery order. We will not be able to leave goods unattended under any circumstances.
To take the best care of your shopping, we pack your frozen and chilled goods in separate bags and keep them at the right temperature. Your shopping is then delivered in special vans with temperature-controlled compartments.
We will always deliver your order to the front door of your house or to the communal entrance to your block of flats. Our drivers may also deliver beyond this into your home. Our 'providing a safe delivery' section below sets out more.
Our delivery service does not include a detailed check of your shopping. However, if you have any queries, you are welcome to call our customer helpline on 0800 328 1700.
Please let us know as soon as possible if you are not able to be in to receive your delivery.
If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. Our 'providing a safe delivery' section below sets out more information.
If you have not contacted our Customer Care Team on 0800 328 1700 within 24 hours to rearrange a failed delivery, the order will be cancelled and refunded and we may retain the delivery fee.
Please do not offer our drivers tips as they are not able to accept them.
The following information sets out our current delivery guidelines to ensure the health and safety of our customers and drivers are protected.
We will always deliver your order to the front door of your house or to the communal entrance to your block of flats. Our drivers may also deliver beyond this into your home.
For home deliveries, our driver will be happy to deliver your grocery order to your kitchen or garage if you would like us to. However, he or she needs to take into account a couple of important things before doing this and there are a few instances where this may not be possible. These are set out below:
Our driver may not be able to deliver to you if he or she has to transport your shopping an unreasonable distance because of parking restrictions.
Our driver will not come in if he or she believes it isn't safe or practical to do so. If this is the case, our driver will explain the reason clearly to you.
Our driver will need to be sure that you have given him or her permission to come in.
Our driver will not always be able to deliver beyond the communal entrance if there isn't a lift, which transports the shopping beyond the first floor of the building (where the ground level is 0). If this is the case, the driver or a store colleague will discuss delivery options with you for subsequent deliveries.
Please note that our service does not extend to unpacking your shopping from its bags.
For deliveries to customers at a business address, we are only able to deliver to the ground floor communal entrance of your business, but are unfortunately not able to come up to your desk or place of work. If your business has a shared ground floor reception, this is the point to which we will deliver.
Please ensure you are available to receive and sign for the order within your timeslot. Our drivers will wait a reasonable amount of time for you to arrive at the ground floor reception to collect your order but if you do not arrive, they may need to leave without delivering your order. While we may be able to organise a redelivery for a subsequent time, we may need to charge for this redelivery.
With Sainsbury’s Delivery Pass, you can pay an upfront fee and then pay no delivery charge on your online grocery orders for the next 6 or 12 months.
The Anytime Delivery Pass entitles you to one free delivery per day, 7 days per week when you spend £40 or more.
The Midweek Delivery Pass entitles you to one free delivery per day on Tuesdays, Wednesdays and Thursdays when you spend £40 or more.
Visit our Delivery Pass website to sign up today.