- A Click & Collect Groceries Service is available at a limited number of Sainsbury's stores. Customers whose post code and registered address is within the geographical region of the Service will be able to choose Click & Collect on the 'Book Delivery' page.
- The Service is available for online grocery orders only and collection slots are subject to availability. Operating times vary by location. Log in to see the collection slots available to you.
- There is no minimum order value on any Click & Collect Groceries Order and collection on a basket of £40 or more is free. There is a collection charge of £4 on all orders under £40.
- A Next day collection service is available for orders placed before 11pm on the day before collection. All collection slots are subject to availability. You can amend your order until 11pm on the day before collection. You must check out again to save any changes and to reserve your collection time. The total shopping bill will be deducted from the nominated card on the day of collection. If you wish to cancel your order after 11pm on the day before collection please ring our contact centre on 0800 636 262.
- Click & Collect Groceries are picked from our selection stores on the day of collection and stored at the temperature appropriate to that food until you arrive. If you also use our Online Grocery home delivery Service the range of available groceries may vary. Our stock levels vary throughout the day and it is possible that a substituted item may be available in store.
- Your Click & Collect order will be available for collection at your chosen collection time in the car park location of your collection Store. Collection will be from a Sainsbury's delivery van located in the car park and will be clearly signposted. You must park in the designated Click & Collect area to collect your shopping. Customers attempting to collect in store will be directed to the car park location. If you have elected for bagless collection, your shopping will be pre-packed in crates which must be unpacked into your own shopping bags or transport. If you have elected to pay the standard charge for carrier bags, your shopping will be pre-packed in bags although some bulky or larger items will be supplied loose.
- A limited number of collection slots are available during each 1 hour collection slot. If you arrive early to collect your order you may collect it if it is available. If your order is not yet available for collection we may ask you to wait or to return at the agreed collection time. Occasionally there may be a queue at your collection point if several customers arrive at the same time to collect their order. Our colleagues will fulfil all orders as quickly as possible. Our Click & Collect Service is not available for a limited period each day for van replenishment purposes.
- We cannot guarantee availability of car parking spaces at your chosen Click & Collect Groceries location. Car parking charges may apply and use of our car parks is subject to their Terms and Conditions.
- To collect your order please bring one of the following:
- Booking Confirmation
- Valid photographic ID (cardholder who placed order)
- We reserve the right to cancel your order, return your order to store and refund your payment if you do not collect it within a reasonable time. All uncollected orders will be returned to store at the end of the Click & Collect trading hours each day. Times vary by location. Orders will remain available for collection in-store until the store is closed that day. Thereafter, if not collected, your order will be cancelled.
- We will make every effort to ensure your order is available for collection at your collection time but we cannot accept liability if the service is limited or unavailable due to operational reasons or circumstances beyond our control.
- Sainsbury's reserves the right to amend or terminate the availability of the Click & Collect Groceries Service at any time and without notice.
