Amend your order: You can make changes to orders with Occasions/time to prepare products until 8pm the day before the preparation period starts.
Cancelling your order: Orders with Occasions/time to prepare products can be cancelled until 8pm the day before the preparation period begins.
Multiple Occasions/time to prepare products: If your order includes several Occasions/time to prepare products, you can cancel the entire order until 8pm the day before the longest preparation period starts.
Cancellation method: Orders can only be cancelled through our website or by phone by speaking to a member of our dedicated Occasions by Sainsbury's customer care team. Orders cannot be cancelled by email.
Yes, you can order Occasions/time to prepare products either as a standalone order or together with your regular grocery items, for both delivery and collection.
Yes, your order can be delivered to your chosen address during your selected time slot, or you can book a collection slot from your chosen Sainsbury’s store.
For perishable food items, we recommend choosing delivery or collection on the day you plan to consume them.
Our suppliers need time to prepare Occasions/time to prepare products. If your selected slot doesn't allow enough preparation time, the item will be shown as unavailable.
Find out more about Occasions by Sainsbury's here.
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